it truly is pitiful to acquire to report that my several e-mail to Consumer Relations have not been answered as of up to now Oct 29, a total not enough one of the most elementary courtesy towards an 84 yrs outdated 1st-Class passenger and Recurrent Flier….
PS I had her about the return flight and it had been evenm greater she lives during the Phillie spot and I lived in exactly the same area for couple many years so we experienced a discussion about that .
I've generally been a loyal client to AA and do not imagine any of your respective buyers need to be taken care of With this method!
So, Here are a few matter’s I have seen which i will Observe right here, and look at it my own instructional venting because they don't provide the customer well in any way regarding this:
When I got on the complimentary resort that American setup for me, I known as 800-433-7300 and talked to an agent there who, to my shock was not able to see flights that were obtainable on USAIR. She informed me there have been no open seats on any of your early USAIR flights. I was online and could see that there were offered flights. I essentially booked a flight to prove it to her.
following a delayed flight away from Detroit since there wasn’t a working PA system( which we have been informed was FAA necessary). We reloaded on precisely the same airplane and flew to Dallas above 2 several hours afterwards. ( the flight attendants had to stroll the ailes to talk). our flight was to go away at 600am. we finally still left at 1145am. On arriving in Dallas we were rushed to our following gate for Denver. On arriving in Denver late afternoon, we had no baggage. We have been instructed It will be on on the list of upcoming 3 flights from Dallas.
I'm standing at American airlines counter in McAllen, Tx looking forward to a hotel voucher 3 hrs soon after landing from Flight 5783 which was redirected as a consequence of negative weather over Queretaro.
Are family members would appriciate if some one particular could contact us in regards of my fathers death benifits or his retirema.
On our very last journey the leg on the vacation from lax to Dallas was the worst I’ve ever had .The seating was so limited I couldn't examine a magazine due to tightness on the seating I believe the aircraft was an A 320 ,make sure you Make contact with me you will discover a couple points with regards to the service usually,thanks, Brian Galbally
Ps I also mailed a criticism to AA through their wed website and made an effort to solve this challenge And that i by no means got a response. Just Yet another fictitious game delivered you by American
I am a loyal buyer and even with my decades of loyalty if I was five minutes late there will be no lee way for me to board a airplane.
I flew from Tampa to Chicago in the 737. Thank you for Row 7 for handicap. In my eighty three yrs I have had both knees replaced, stroke, open coronary heart operation in addition other conditions. he has a good point Remaining 6’four″ I really will need the leg room. I used the restroom up front and also the 737 has a difficulty—use of the rest room bowl. The bathroom lid and seat must not sleep when lifted. I needed to use my knee to maintain them up. As a result of curvature from the ceiling and the space to the bathroom I needed to angle my human body heavily forward to utilize the ability which intended I couldn't see what I had been doing.
I have also written about my baggage remaining scraped up and harmed…. I feel as If I am owing some payment, plus a refund of $fifty for my vacation…. I am a client lady, but I do hope anyone contacts me quickly about this….
This is actually the worst flight practical experience I've ever had in an extended life of both company and holiday break air journey. AND It is far from About Nevertheless! Our return flight headed household–Flight AA81 leaving London Heathrow on Monday, six/27–was various hours late. Ok. Then we were being diverted to Oklahoma City to tackle gas due to weather more than Dallas. Ok. We arrived Dallas 4 several hours late. Not so okay. There have been NO brokers at Customs as promised numerous periods by crew and pilot within the London-Dallas flight. We uncovered our approach to the terminal and ended up booked on AA 361 to Denver (our destination), which were rescheduled thrice presently. It had been rescheduled once again from an 11:thirty departure to midnight. We hustled about the aircraft, went towards the runway and ended up instructed with the pilot that the crew had to prevent Doing work.